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screen freeze issue
#1
Config 
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\kritc\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (14393.rs1_release.161220-1747)
SYSTEM_CPU AMD FX™-6350 Six-Core Processor              (6 CPUs), ~3.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6  SYSTEM_CORE_PHYSICS 3
SYSTEM_BIOS F1
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8153.285MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 9433.285MB
SYSTEM_STORAGE C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 111.237GB    SYSTEM_FREEDISC_SPACE 61.979GB
SYSTEM_STORAGE D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 0.098GB    SYSTEM_FREEDISC_SPACE 0.063GB
SYSTEM_STORAGE E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 446.593GB    SYSTEM_FREEDISC_SPACE 64.724GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon ™ RX 480
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0309792.inf_amd64_16fba8c07200efae\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0309792.inf_amd64_16fba8c07200efae\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0309792.inf_amd64_16fba8c07200efae\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0309792.inf_amd64_16fba8c07200efae\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.19.0407.0000
SYSTEM_GRAPHICS_DRIVER_DATE 12/18/2016 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 1 - 32PFL5708/F7 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {94E81008-2543-416A-94F6-992583CCF5F0}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3995B797-CC7C-4DCF-B4D5-E2CC25A45ED9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/29/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DA638BAF-5801-45B3-A65D-4B559F34B07C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/29/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F60C06D0-D2AC-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F60C54F0-D2AC-11E6-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
ABCmouse.com Early Learning Academy - Google Chrome
RealTimeProtector


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced SystemCare 10
Driver Booster 4.2
Google Chrome
MINIONAPP
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Google Update Helper
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026
AMD Settings
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23026
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23026
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\IObit\Advanced SystemCare\ASCTray.exe 000013E8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00002280
C:\Users\kritc\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001814
C:\Windows\System32\TiltWheelMouse.exe 000005D4


Screen freeze issues after using grind bot for about an hour. Sometimes get a pop up that says unexpected error occurred before it force closes. Believe it's the 32 bit bot that's standard download?
Reply
#2
32bit bot can run out of memory rather quickly and cause this error. Try the 64bit version.
Reply
#3
I have an RX480 too, I've been getting a client hang even without the bot active on both 32 and 64, I can't figure out what it is that's causing the issue, however will post here again if i come up with anything.

I'd suggest trying the 64bit client both with and without the bot to make sure it actually is the bot. Also your GPU driver seems to be out of date.
Reply
#4
So, i decided to take a chance and install Windows 7 x64, this has fixed the client freezing for me. Windows 10 with AMD cards seems to have stupid issues with FFXIV and some other games.
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