[rchae21]

Cannot collect item [Serge Knit Cap], collectibility rating not approved.

Rating not high enough? Did you set up the collectibility ration for Serge Knit Cap under Collecables?

Yes, I was watching the screen the whole time and it starts and ends with Collectables turned on, with full quality rating when finished.
The problem is that when it wants to confirm the collectable, it presses the wrong button I think, making it become an HQ item instead of a collectable.
I haven't tried again recently, so I'll check to see if they fixed it.